1. Scope of This Privacy Policy
This Privacy Policy explains how **What&Where (“What&Where”, “we”, “our”, or “us”) collects, uses, stores, and shares your personal information when you use our platform, websites, mobile applications, and related services (collectively, the “Service”).
What&Where is a digital platform designed to connect people to the things they need and the opportunities worth exploring – including products, services, events, rentals, bookings, auctions, and local businesses.
By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Our Service
What&Where brings discovery, visibility, and access together in one place.
Through our platform users can:
- Discover products and services
- Find and review local businesses
- Book appointments or reservations
- Attend or list events
- Rent or list items and spaces
- Participate in auctions
- Communicate with businesses and other users
To operate these services effectively, we process certain personal information for purposes including:
- Providing platform functionality
- Processing bookings, purchases, or rentals
- Connecting users with businesses
- Personalizing search results and recommendations
- Improving our platform and services
- Preventing fraud and abuse
- Communicating with users
- Meeting legal and regulatory obligations
3. Information You Provide to Us
3.1 Account Information
When you create an account on What&Where, we may collect information such as:
- First and last name
- Email address
- Phone number
- Address or location
- Profile photo
- Date of birth
- Gender (optional)
How We Use This Information
We use this information to:
- Create and manage your account
- Personalize your platform experience
- Connect you with relevant businesses and opportunities
- Send important service notifications
- Improve recommendations and search results
- Provide customer support
Certain profile details (such as your name, profile image, and location) may be visible to other users.
You may update or modify your information through your account settings at any time.
3.2 Business Information
If you register or represent a business on What&Where, we may collect:
- Business name
- Business address
- Contact details
- Website or social media links
- Business category
- Professional description
- Operating hours
How We Use This Information
This information may be publicly displayed on business listings to help users discover and interact with your business.
We may also use this information to:
- Improve listing accuracy
- Provide analytics and insights
- Facilitate bookings, purchases, or service requests
3.3 Public Content
Certain contributions you make on What&Where are intended for public display.
Examples include:
- Reviews and ratings
- Photos and videos
- Comments
- Event participation
- Business recommendations
- Listings and posts
- Marketplace items
- Auction listings
These contributions may be visible to other users and may remain visible even if your account is closed unless removed.
3.4 Contacts
You may invite others to join What&Where by providing their contact details or allowing access to contacts stored on your device.
We only use this information to send invitations or process your requests.
3.5 Communications
When you use the Service, you may communicate with:
- Other users
- Businesses
- Event organizers
- Our support team
These communications may occur through:
- Messages
- Phone calls
- SMS
- Chat features
We may store communications to:
- Deliver messages
- Resolve disputes
- Improve service quality
- Prevent fraud or abuse
Certain communications may be monitored or recorded for quality and security purposes.
3.6 Transactions
If you perform transactions on What&Where, such as:
- Booking an appointment
- Purchasing a product
- Renting a property or item
- Buying event tickets
- Participating in auctions
We may collect:
- Contact information
- Delivery or service address
- Payment information
- Transaction details
This information is used to:
- Process the transaction
- Notify relevant parties
- Provide receipts or confirmations
- Prevent fraud
- Facilitate future transactions
Some information may be shared with the businesses involved in the transaction.
4. Information We Collect Automatically
When you use What&Where, we may automatically collect certain information including:
Activity Data
- Pages visited
- Searches performed
- Listings viewed
- Bookings or purchases made
- Time and date of visits
Device Information
- IP address
- Device type
- Browser type
- Operating system
- Mobile carrier
- Unique device identifiers
Location Information
If enabled on your device, we may collect location data to:
- Show nearby businesses
- Improve search results
- Personalize recommendations
You can disable location access through your device settings.
5. Cookies and Tracking Technologies
What&Where uses cookies and similar technologies to:
- Keep users logged in
- Remember preferences
- Improve website performance
- Measure platform usage
- Provide relevant advertisements
Types of cookies we may use include:
Essential Cookies
Necessary for platform functionality.
Functional Cookies
Remember user preferences.
Analytics Cookies
Help us understand how users interact with the platform.
Advertising Cookies
Used to deliver relevant advertising.
Users can control cookie settings through their browser preferences.
6. Information from Third Parties
We may obtain information about you from third parties such as:
- Social login providers (Google, Apple, etc.)
- Payment processors
- Business partners
- Advertising networks
- Public business directories
This information helps us:
- Verify business listings
- Improve platform accuracy
- Provide advertising services
- Process payments
7. How We Share Information
We may share your information with:
Businesses on the Platform
If you interact with a business (for example through bookings, purchases, or inquiries), the necessary information will be shared with that business.
Service Providers
We may work with third-party providers for services such as:
- Hosting and cloud infrastructure
- Payment processing
- Fraud prevention
- Customer support
- Data analytics
These providers are required to protect your information.
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal obligations
- Respond to lawful requests
- Prevent fraud or illegal activity
- Protect users and the platform
Business Transfers
If What&Where is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
8. Artificial Intelligence
What&Where may use artificial intelligence and machine learning technologies to:
- Improve search results
- Detect fraudulent or harmful activity
- Provide recommendations
- Assist with customer support
- Enhance user experience
These technologies analyze patterns in platform usage but are designed to protect user privacy.
9. Managing Your Personal Information
You can manage your personal data by:
- Updating profile information
- Adjusting privacy settings
- Deleting content
- Closing your account
Please note that publicly shared content may remain visible if it has been shared or referenced by other users.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide the Service
- Comply with legal obligations
- Resolve disputes
- Prevent fraud and abuse
Users may request deletion of their personal data, subject to legal or operational requirements.
11. Children’s Privacy
What&Where is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take steps to remove it.
12. Security
We implement industry-standard security measures to protect your personal information.
However, no internet transmission or electronic storage system is completely secure. While we strive to protect your data, we cannot guarantee absolute security.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will notify users through:
- Platform notifications
- Website announcements
Continued use of the Service after updates indicates acceptance of the revised policy.
14. Contact Us
If you have questions about this Privacy Policy or your personal data, you may contact us at:
What&Where
Email: hellooo@whatandwhere.co
Website: www.whatandwhere.co