1. Terms of Service (Platform Terms)
1.1 Introduction
Welcome to What&Where. These Terms of Service (“Terms”) govern your use of the What&Where platform, including our website, mobile applications, and related services.
By accessing or using the platform, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the platform.
1.2 About What&Where
What&Where is a digital platform that connects users with:
- Local businesses
- Products and services
- Events and experiences
- Rentals and bookings
- Auctions and marketplace listings
What&Where does not own or directly provide most products or services listed on the platform. Businesses and individual vendors are responsible for fulfilling their offerings.
1.3 Eligibility
To use What&Where you must:
- Be at least 18 years old
- Have the legal capacity to enter agreements
- Provide accurate registration information
Businesses must also ensure they are legally authorized to operate in their jurisdiction.
1.4 User Accounts
Users may create accounts to:
- Post listings
- Leave reviews
- Book services
- Buy or sell items
- Participate in auctions
- Attend events
You are responsible for:
- Maintaining account confidentiality
- All activities under your account
- Updating your information
1.5 Acceptable Use
Users must not:
- Post false or misleading listings
- Impersonate another person or business
- Engage in fraud or scams
- Post illegal products or services
- Attempt to hack or disrupt the platform
- Manipulate reviews or ratings
Violation may result in account suspension or termination.
1.6 Listings and Content
Users and businesses may post content including:
- Product listings
- Service listings
- Event announcements
- Rental offerings
- Auction listings
- Reviews and ratings
- Photos or videos
By posting content, you grant What&Where a non-exclusive, worldwide license to display and distribute that content on the platform.
You remain responsible for the accuracy and legality of your listings.
1.7 Reviews and Ratings
Users may review businesses and services.
Reviews must:
- Reflect genuine experiences
- Not contain defamatory or abusive language
- Not be exchanged for payment or incentives
What&Where reserves the right to remove misleading or abusive reviews.
1.8 Transactions
Transactions on the platform may include:
- Product purchases
- Event ticket purchases
- Service bookings
- Rentals
- Auction purchases
What&Where may facilitate payments but is not responsible for the fulfillment of transactions between users and businesses.
1.9 Fees
Certain features may involve fees such as:
- Business listings
- Featured promotions
- Transaction processing
- Auction commissions
Fees will be clearly displayed before payment.
1.10 Termination
What&Where may suspend or terminate accounts that:
- Violate these Terms
- Engage in fraud
- Abuse the platform
- Harm other users
Users may close their account at any time.
1.11 Limitation of Liability
To the extent permitted by law, What&Where shall not be liable for:
- Disputes between users and businesses
- Losses arising from transactions
- Business service quality
- Errors in listings or information
1.12 Governing Law
These Terms shall be governed by the laws of the Federal Republic of Nigeria.
2. Marketplace Vendor Agreement
This agreement applies to businesses and individuals selling products or services through What&Where.
Vendor Responsibilities
Vendors must:
- Provide accurate product/service information
- Honor listed prices and terms
- Deliver products or services as described
- Comply with applicable laws
Prohibited Listings
Vendors may not list:
- Illegal goods
- Counterfeit products
- Restricted items
- Fraudulent services
Vendor Payments
Payments may be processed through approved payment partners.
What&Where may deduct:
- Platform commissions
- Transaction fees
- Advertising fees
3. Event Listing & Ticketing Terms
Event organizers using What&Where must:
- Provide accurate event information
- Honor tickets sold through the platform
- Ensure event safety and compliance with local laws
Event Cancellations
If an event is cancelled:
- Organizers must notify ticket holders
- Refund policies must be honored
4. Rental & Booking Terms
These apply to rentals such as:
- Properties
- Equipment
- Vehicles
- Venues
Users must:
- Respect rental agreements
- Return rented items in agreed condition
- Pay required deposits or fees
What&Where acts only as a platform facilitator unless otherwise specified.
5. Auction Rules
Users participating in auctions agree that:
- Bids are legally binding
- Winning bidders must complete payment
- Sellers must honor winning bids
What&Where may cancel auctions suspected of fraud or manipulation.
6. Refund and Cancellation Policy
Refund policies depend on the category of transaction.
Products
Refunds may apply if:
- Items are defective
- Items differ from description
- Delivery fails
Services and Bookings
Refunds may depend on:
- Business cancellation policy
- Timing of cancellation
Events
Refunds are subject to organizer terms.
7. Acceptable Use Policy
Users must not use What&Where to:
- Promote illegal activity
- Spread misinformation
- Harass other users
- Upload malicious software
- Collect personal data without consent
Violations may result in account termination.
8. Vendor Advertising & Promotion Policy
Businesses may promote listings through:
- Sponsored placements
- Featured listings
- Advertisements
All advertisements must be truthful and compliant with Nigerian advertising regulations.
9. Intellectual Property Policy
All platform branding, design, and software belong to What&Where.
Users may not:
- Copy platform code
- Scrape data
- Reproduce platform content without permission
10. Dispute Resolution
Users should first attempt to resolve disputes directly.
If unresolved, disputes may be submitted to:
- Mediation
- Arbitration
- Nigerian courts where necessary
11. Compliance with Data Protection Laws
What&Where processes personal data in compliance with the:
- Nigeria Data Protection Act 2023
Users have rights to:
- Access personal data
- Request corrections
- Request deletion
- Withdraw consent for data processing
Oversight is provided by the:
- Nigeria Data Protection Commission
12. Platform Security and Fraud Prevention
What&Where may:
- Monitor transactions
- Detect suspicious activity
- Suspend accounts suspected of fraud
- Cooperate with law enforcement where necessary
13. Modifications to Terms
We may update these terms periodically.
Users will be notified of significant changes.
Continued use of the platform indicates acceptance of updated terms.
14. Contact Information
For legal inquiries or policy questions contact:
What&Where Legal Team
Email: legal@whatandwhere.com
Website: www.whatandwhere.com